Customer Success Manager (Medical Education Technology)
Location: Remote (Canada)
Company: Fenix Alma Solutions Inc.
Platform: VidaNovaVLE®
About Us
Fenix Alma Solutions Inc. builds VidaNovaVLE®, a purpose-built, partner-driven virtual learning environment designed specifically for medical and health sciences education. Our partners include leading medical schools across North America that rely on us to support curriculum delivery, assessment, scheduling, accreditation, and competency-based education at an enterprise level.
We are expanding our Customer Success team and are seeking a highly experienced Customer Success Manager with deep medical education domain expertise.
Important Eligibility Requirement (Please Read Carefully)
Applicants must have a minimum of 3 years of direct experience working within a medical school or training medical education users on medical education software used by medical schools.
This is a strict requirement. Applications that do not clearly demonstrate this experience will not be considered.
Role Overview
As a Customer Success Manager, you will act as a strategic advisor and trusted partner to our medical school clients. Beyond operational support, you will advise institutions on best practices, strategic implementation approaches, and optimized workflows for their unique educational models and use cases.
This role requires someone who understands how medical schools actually function and can guide partners in making thoughtful, sustainable decisions as they adopt and expand their use of VidaNovaVLE®.
Key Responsibilities
- Serve as the primary post-implementation contact for assigned medical school partners
- Advise institutions on best practices and strategic implementation approaches, tailored to their specific use cases, governance structures, and educational models
- Support partners in designing and refining workflows for curriculum delivery, assessment, CBME, clinical scheduling, and reporting
- Lead onboarding, adoption planning, and long-term success strategies for new and existing institutions
- Build trusted relationships with Deans’ offices, curriculum teams, assessment offices, and IT stakeholders
- Proactively identify risks, opportunities, and expansion pathways based on usage and institutional goals
- Translate complex partner needs into actionable insights for product and development teams
- Support renewals, expansions, and strategic planning conversations with partners
Required Qualifications
All of the following are required:
- Minimum 3 years of experience working within a medical school and/or training medical education users on medical education software
- Demonstrated experience advising on or supporting complex medical education workflows
- Strong understanding of medical education structures, governance, and operational realities
- Excellent communication and relationship-management skills
- Ability to operate confidently in a fast-growing, high-accountability startup environment
Preferred (Nice to Have)
- Experience with curriculum management, assessment, evaluation, CBME, or clinical scheduling platforms
- Familiarity with accreditation frameworks (LCME, COCA, ACGME, CACMS, etc.)
- Experience supporting enterprise-level software adoption in higher education
Why Join Fenix Alma Solutions
- Work with a platform built by medical education experts for medical education
- Influence how leading medical schools design and deliver their programs
- Join a mission-driven team that values deep expertise and thoughtful partnerships
- Meaningful impact on product direction
If you meet the above qualifications and are interested in applying, please email your resume and a brief cover note to careers@fenixalma.com